Terms and Conditions SureWin Bet — Complete Guide For Malaysian Members

1Acceptance of Terms

By registering, accessing, or using any part of the platform surewin bet — whether through the website, mobile app, or any other digital channel we provide — you are deemed to have read, understood, and agreed to be bound by all the terms and conditions stated in this document.

If you disagree with any part of these terms, you are advised not to use the surewin bet. Continued use of this platform following any amendment to the terms constitutes your acceptance of the updated terms.

2Account Eligibility & Registration

To register and use the surewin bet, you must meet all of the following eligibility requirements at the time of registration and throughout the duration of your membership:

• Be at least 18 years old on the date of registration.
• Register only one account in your own name — multiple accounts are strictly prohibited.
• Providing true, accurate, and up-to-date personal information during registration.
• Not residing in any jurisdiction that prohibits online betting activity.
• Never been banned or suspended from the surewin bet previously.
• Acting on your own behalf and not under the direction of any third party.

surewin bet reserves the right to request identity verification documents at any time through the KYC (Know Your Customer) process. Documents that may be requested include national ID, passport, bank statement, or proof of address. Withdrawals will only be processed upon successful completion of KYC verification.

3Account & Security Responsibilities

Each account surewin bet is exclusively for registered account holders. You are fully responsible for all activities carried out under your account, including any losses arising from unauthorised use.

• Keep your password secure and do not share it with anyone.
• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an additional layer of security.
• Log out of all devices after each playing session, especially on public devices.
• Do not allow anyone else to access or use your account for any reason.

If you suspect your account has been accessed without authorisation, contact the surewin bet immediately via live chat or our support email. We will take prompt action to protect your account.

4Deposits & Withdrawals

surewin bet supports a variety of popular payment methods in Malaysia, including FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, and GrabPay. All deposits are processed instantly with no additional charges on our end.

For withdrawals, the following conditions apply:

• Accounts must have completed full KYC verification before the first withdrawal is processed.
• Withdrawals may only be made to a bank account or digital wallet registered under the same member's name.
• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawal processing time is between 15 minutes and 3 hours depending on the chosen method.
• Any bonus received must meet the specified wagering requirements before a withdrawal is permitted.
• surewin bet reserves the right to request additional verification for withdrawals exceeding a certain amount for security purposes.

5Bonuses & Promotions

surewin bet offers a variety of bonuses and promotions from time to time to reward our members. Each bonus offer is subject to the specific terms stated alongside that offer.

General principles applicable to all bonuses at surewin bet:

• The welcome bonus can only be claimed once only by every new member.
• Wagering requirements (rollover) must be met within the specified period — typically between 7 and 30 days depending on the bonus type.
• Some bonuses are only valid for specific game categories — please check the specific terms of each promotion.
• Bonuses may not be used to transfer funds without genuine wagering activity.
• surewin bet reserves the right to void any bonus obtained through improper means or system abuse.
• Each member may participate in each promotion only once, unless otherwise stated.

6Wagering & Game Rules

All bets placed at surewin bet is final and cannot be reversed once confirmed by the system, except in specific technical situations recognised by us. It is the member's responsibility to ensure all wagering details are correct before confirmation.

• surewin bet reserves the right to void any bet where there is a significant price or odds error resulting from a technical fault.
• Wagering conducted by more than one closely linked account (syndication) is prohibited.
• The use of bots, automation software, or any unfair method to manipulate game outcomes is strictly prohibited.
• The outcome of all casino and slot games is determined by an independently audited Random Number Generator (RNG).
• In the event of a discrepancy between the mobile version and the web version of a game result, the server records of surewin bet is final.

7Responsible Gaming

surewin bet takes responsible gaming seriously. We provide a range of self-control tools accessible directly from your account settings to help you play within healthy and safe limits.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits. These limits take effect immediately once set.
• Loss Limit: Set the maximum amount you can lose within a specified period.
• Taking a Break: Activate a break lasting from 24 hours up to 6 months. Your account will be inaccessible during this period.
• Self-Exclusion: Option to permanently self-exclude from the surewin bet platform if needed.

If you or someone you know is showing signs of a gambling problem, we encourage you to seek professional help. surewin bet can connect you with appropriate support resources upon request through our support channels.

To learn more about our commitment, please visit the Responsible Gaming us.

8Account Closure & Suspension

surewin bet reserves the right to suspend or terminate any account, with or without prior notice, under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Submitting false identity verification or providing inaccurate information during registration.
• Multiple account registrations by the same individual.
• Suspected fraudulent activity, money laundering, or any other illegal activity.
• Abuse of the bonus or promotion system.
• Use of bots, automation software, or other unfair means.

Should your account be terminated for legitimate reasons with no breach of terms, any eligible remaining balance will be returned to you via the original payment method within 5 business days.

You may also choose to close your own account at any time by contacting the support team. surewin bet. All fund balances that have not met the wagering requirements will be forfeited.

9Liability Limit

To the extent permitted by applicable law, surewin bet shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of our platform, including but not limited to:

• Financial losses resulting from betting outcomes.
• Service disruptions resulting from system maintenance or circumstances beyond our control.
• Data loss resulting from unforeseen technical failures.
• Delays in transaction processing caused by third parties such as banks or digital wallet providers.

10Amendment of Terms and Conditions

surewin bet reserves the right to modify, add, or amend any part of these Terms and Conditions at any time without specific prior notice. However, we are committed to informing members of significant changes through:

• In-account notification while logged in.
• Email notification to your registered address.
• Update the "Updated" date at the top of this document.

Continued use of the platform surewin bet after any amendment constitutes acceptance of the updated terms. We encourage you to review this page regularly to ensure you are always aware of the latest applicable terms.

11Law & Jurisdiction

These Terms and Conditions are governed and interpreted in accordance with the laws and regulations applicable in the operating jurisdiction of surewin bet. Any dispute arising from or in connection with the use of this platform shall first be resolved through our internal dispute resolution process.

If an internal resolution cannot be reached, the dispute will be referred to independent arbitration in accordance with mutually agreed procedures. surewin bet is committed to resolving any disputes in a fair, transparent, and timely manner.

12Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the surewin bet ready to assist you through multiple support channels available 24 hours a day, 7 days a week:

• Live Chat: Click the chat icon in the bottom-right corner of any page on our platform — response time is usually under 2 minutes.
• Support Email: [email protected] — we respond to all emails within 24 hours.
• Telegram: Reach our support agents via the official surewin bet Telegram channel.
• FAQ: Check FAQ page for answers to the most frequently asked questions.

We value every piece of feedback provided, as it helps us improve our service. surewin bet for all members. Do not hesitate to contact us — we are always here to help.